Hassle-Free Returns and Exchanges at Amna’s Collection

Your Satisfaction, Our Priority

Thank you for choosing Amna’s Collection for your latest purchase! We understand that sometimes things may not go as planned, and your satisfaction is of utmost importance to us. That’s why we’ve designed a hassle-free return and exchange policy to ensure your peace of mind.

1. Initiating Returns or Exchanges

If you find yourself not entirely satisfied with your purchase, don’t worry; we’ve got you covered. Reach out to us within 10 days of receiving your order, and we’ll guide you through the process.

2. Criteria for Exchange

Whether it’s a mistake on our part or a change of heart on your end, we are committed to making the return or exchange process as seamless as possible. Here are the criteria to be met:

  • Mistake from Team Amna’s Collection: If the error is on our side, we’ll gladly provide an exchange at no additional shipping cost to you.
  • Customer Unsatisfaction: If you wish to exchange the product for reasons other than a mistake on our part, the shipping cost will be borne by you.
  • Proper Dispatch: Ensure products are dispatched to the address provided for the exchange process.
  • Packaging: All returned items should be well wrapped, ensuring the original packaging remains intact. Tags must still be attached, and nothing should be taped directly onto the product’s packaging.
  • Multiple Orders in One Parcel: Feel free to send multiple orders in the same parcel, but include a note with the order numbers you’re returning.
  • Original Packaging and Unused: Items must be returned in their original packaging and should not have been used.
  • Proof of Purchase: Don’t forget to include the receipt or proof of purchase with your return.

3. Inspection and Refund Process

Once we receive your item, our team will carefully inspect it. We’ll promptly notify you of the receipt and keep you informed about the status of your refund.

  • Approval of Return: If your return is approved, we will initiate a refund to your desired platform.
  • Shipping Costs: Please note that you are responsible for covering the shipping costs, as they are non-refundable. We do not offer doorstep order collection under any circumstances.

4. Sale Items Policy

For items purchased during a sale or at a price other than the regular price, please be aware that these items are non-exchangeable and non-refundable unless there is a major fault that renders the item unusable.

5. Need Assistance?

If you have any questions about the return process, feel free to contact us. Our dedicated team is here to assist you.

Business Address: Amna’s Collection – Karachi

Conclusion

At Amna’s Collection, your satisfaction is our top priority. Our hassle-free return and exchange policy is designed with your convenience in mind. We aim to make the process straightforward, ensuring you have a positive shopping experience with us.